Local Measure has begun a new partnership with Ynpact, a Monaco-based, AWS Select Consulting Partner. Together, Local Measure and Ynpact will be able to provide contact center customers a fully serviced solution around Engage for Amazon Connect.
Local Measure’s Engage for Amazon Connect is an omnichannel agent desktop built for Amazon Connect to enable contact centers to manage inbound customer queries across voice and digital channels via a single inbox. Leveraging Amazon Connect skills-based routing and analytics, it allows agents to easily respond to incoming customer calls and direct messages from WhatsApp, Facebook Messenger, Twitter, Apple Business Chat, WeChat, email, Web Chat or SMS via a single inbox.
Ynpact brings their strong integration and delivery expertise to ensure customers get the best speed to market; achieve a low Total Cost of Ownership; receive a secure and scalable solution; and smoothly integrate with other systems such as their CRM (eg. Salesforce), workforce management platform, Helpdesk solution, or other systems through AWS Connectors.
As an integrated solution, Local Measure and Ynpact offer businesses a solution that requires no building of their own. Implementation, training and support is included in the one offering.
Local Measure’s Global Head of Partnerships, Dan Cross, said of the partnership, “We believe that our partnership with Ynpact offers excellent value to businesses looking to get up and running with an Amazon Connect based contact center."
“Customers benefit from working with certified experts who have an average of 16 years experience and 40 industry certifications combined with the innovative features and consumption-based pricing of Engage for Amazon Connect. It’s really a complete package.”
Ynpact CEO Manuel Michel-Tur added, “We look forward to bringing Engage for Amazon Connect to our customers in Europe. The Local Measure and Ynpact partnership will benefit customers by allowing for faster customer deployments, saving them from having to deal with separate partners and invoices. The solution's consumption-based and on-demand pricing creates an economical offering for SMBs or Enterprise customers looking for true flexibility.”
For further information about Local Measure and Ynpact’s partnership, email partners@getlocalmeasure.com.
“Customers benefit from working with certified experts who have an average of 16 years experience and 40 industry certifications combined with the innovative features and consumption-based pricing of Engage for Amazon Connect. It’s really a complete package.”
About Local Measure
Local Measure is a customer communications management platform helping businesses connect with their customers through digital channels and create change in their organizations to enable exceptional experiences. Founded in 2014, Local Measure’s global team is spread across Sydney, Amsterdam, Barcelona, Miami and Singapore and serves some of the world’s largest hospitality, financial services, government and telecommunications businesses. The company’s flagship product Engage for Amazon Connect, is an omnichannel agent desktop and platform purpose-built for Amazon Connect enabling contact centers to manage inbound customer queries across voice and digital channels via a single platform.
For more information about Engage for Amazon Connect, visit the AWS Marketplace listing.
About Ynpact
Ynpact, created in 2017 in the PACA region, is a “spin-off” of the Merapar Technologies group, an international consulting and software development group in the AWS cloud. With an average of 16 years of experience, our teams are at your side to design, create and manage your workloads in the AWS cloud.
At Ynpact we all focus on making the difference, in the cloud, in a visible, scalable and sustainable way.
For more information about Ynpact visit www.ynpact.com
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