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Local Measure is excited to share that it has been selected as a Global Amazon Pinpoint partner.
What is Amazon Pinpoint?
Amazon Pinpoint is a flexible and scalable outbound and inbound marketing communications service which allows businesses to connect with customers over channels like email, SMS, push, or voice. It is easy to set up, easy to use, and is flexible for all marketing communication scenarios.
What Does it Mean To Be An Amazon Pinpoint Partner?
As an expert in exceptional customer experience and an Amazon Pinpoint Partner, Local Measure helps companies build customer communications with Amazon Pinpoint. This includes opening up new channels for Customer Service teams who use Amazon Connect by leveraging Amazon Pinpoint for two-way SMS and Amazon Simple Email Service for email.
With Amazon Pinpoint, Local Measure can help businesses to improve their customer communication and experience, at a lower cost, and with better outcomes. As an AWS partner, Local Measure follows best practices for AWS services and has proven success in delivering services to customers.
How Does Local Measure Engage for Amazon Connect Use Amazon Pinpoint?
The Engage for Amazon Connect platform allows SMS to be enabled as an additional, two- way customer support channel. It means that agents can receive inbound customer queries via SMS and can continue engaging in a real-time, two-way text message conversation without pushing the customer to more expensive channels like voice.
By leveraging Amazon Pinpoint in your AWS account, SMS can be enabled as another inbound customer support channel. The Engage for Amazon Connect platform will route the Amazon Pinpoint messages natively through your Amazon Connect instance in your AWS account, enabling SMS conversations to look and feel like any other agent chat. This makes your contact centre agent experience seamless, even as they jump between concurrent chats across your omni-channel contact center, using the Engage for Amazon Connect desktop.
Read More about Using SMS in Engage for Amazon Connect using Amazon Pinpoint here.
That Sounds Great! How do I get started?
To get started you can
1. Book a demo to see it in action
2. Contact Local Measure directly to find out more.
3. Visit Local Measure and sign up on AWS Marketplace.
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