Local Measure achieves AWS Global Service Delivery Partner (SDP) accreditation for Amazon Connect. The SDP designation is a recognition of Local Measure’s global contact center delivery capabilities.

What is an Amazon Connect Service Delivery Partner? 

Amazon Connect Service Delivery Partners help companies improve customer experience and outcomes through Amazon Connect, a self-service, cloud-based contact center. 

The Program helps AWS customers identify APN Partners globally with customer experience expertise and a deep understanding of Amazon Connect. This accreditation is only awarded to those delivery partners who have met a set of criteria that demonstrate technical proficiency and proven customer success.

Amazon Connect Service Delivery Partners deliver customer success by crafting an  approach for the design and implementation of contact center solutions optimized for cost, reliability, security, performance, and scalability. 

Local Measure is committed to providing the highest quality agent, business, and customer experiences through omnichannel cloud contact center solutions. Their award-winning, flagship product, Engage, provides businesses with a single platform that seamlessly combines all customer communication channels into a single, beautiful agent experience. 

What does this mean for Local Measure? 

CEO and Founder of Local Measure, Jonathan Barouch said,"We could not be happier to have been recognized by AWS as a trusted global service delivery partner. It is the culmination of an immense amount of hard work and dedication from our entire global team. A team with a product and engineering DNA that I am extremely proud of for being recognized by AWS for their technology leadership, business innovation, customer obsession, and performance. This has been evident in their ability and success in delivering end-to-end deployments for multinationals globally." 

Local Measure is excited to continue to help businesses of all sizes around the world to achieve greater productivity, reduce support costs, and improve the customer experience using Amazon Connect. 

To find out how the global team at Local Measure can help you with your cloud contact center implementation, get in touch today!