AMAZON WEB SERVICES

Maximize your cloud contact center capabilities with AWS and Local Measure

Local Measure’s omnichannel agent desktop solution was purpose-built to help Amazon Connect customers streamline their contact center operations, improve customer experience and increase agent productivity by unifying voice and digital channels. 

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Derive more value from your Amazon Connect contact center investment

Local Measure integrates with Amazon Connect to modernize contact center operations beyond voice. Local Measure’s plug and play solution provides a single inbox for agents to manage inbound customer calls and direct messages across WhatsApp, Facebook Messenger, Twitter, WeChat*, email, web chat and SMS. Instead of using disparate tools to manage conversations, contact centers can manage their inbound queues efficiently and cost-effectively.

Streamline contact center operations and simplify the agent experience

Work smarter and faster with a single interface to manage up to five customer conversations at once across voice, digital and social channels. Agents are aided by integrations with Amazon Simple Email Service for email, Amazon Lex for chatbots to vet conversations, Amazon Pinpoint for SMS, Amazon Lambda for CRM dips and knowledge base access, Amazon Transcribe for logging calls and Amazon Kinesis for data streams. With minimal training required, agent efficiency is increased, handle times are reduced, and first contact resolution rates improved.

Improve contact center
CX with omnichannel customer service

In an increasingly digital world, businesses need to expand beyond voice to improve customer experience. Local Measure’s omnichannel solution offers customers the convenience to digitally engage with businesses via leading messaging apps - without the complexity of adding more tools for the agent. Customers experience shorter wait times, real-time engagement and faster resolutions, all culminating in improved customer satisfaction scores.

*Note: WeChat availability is subject to local regulations

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How it works

"Local Measure has demonstrated a very impressive agility and capability. Local Measure delivered on time, at a very reasonable rate and with excellent quality. The team at Bauer have mentioned that the training session was the best they have attended. The Local Measure team were very knowledgeable and engaging (and more importantly turned a boring session into a fun one)."

Maj Jebril
Bauer Media