Local Measure partners with Amazon Web Services

AMAZON WEB SERVICES

Maximize your cloud contact center capabilities with AWS and Local Measure

Local Measure’s omnichannel agent desktop solution was purpose-built to help Amazon Connect customers streamline their contact center operations, improve customer experience and increase agent productivity by unifying voice and digital channels.

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Derive more value from your Amazon Connect contact center investment

Local Measure integrates with Amazon Connect to modernize contact center operations beyond voice. Local Measure’s plug and play solution provides a single inbox for agents to manage inbound customer calls and direct messages across WhatsApp, Facebook Messenger, Twitter, WeChat*, Apple Business Chat, email, web chat and SMS. Instead of using disparate tools to manage conversations, contact centers can manage their inbound queues efficiently and cost-effectively.

Streamline contact center operations and simplify the agent experience

Work smarter and faster with a single interface to manage up to five customer conversations at once across voice, digital and social channels. Agents are aided by integrations with Amazon Simple Email Service for email, Amazon Lex for chatbots to vet conversations, Amazon Pinpoint for SMS, Amazon Lambda for CRM dips and knowledge base access, Amazon Transcribe for logging calls, Amazon Connect Streams for tasks and Amazon Kinesis for data streams. With minimal training required, agent efficiency is increased, handle times are reduced, and first contact resolution rates improved.

Improve contact center
CX with omnichannel customer service

In an increasingly digital world, businesses need to expand beyond voice to improve customer experience. Local Measure’s omnichannel solution offers customers the convenience to digitally engage with businesses via leading messaging apps - without the complexity of adding more tools for the agent. Customers experience shorter wait times, real-time engagement and faster resolutions, all culminating in improved customer satisfaction scores.