Derive more value from your Amazon Connect contact center investment
Local Measure integrates with Amazon Connect to modernize contact center operations beyond voice. Local Measure’s plug and play solution provides a single inbox for agents to manage inbound customer calls and direct messages across WhatsApp, Facebook Messenger, Twitter, WeChat*, Apple Business Chat, email, web chat and SMS. Instead of using disparate tools to manage conversations, contact centers can manage their inbound queues efficiently and cost-effectively.