Local Measure integrates with Amazon Connect to modernize contact center operations beyond voice. Local Measure’s plug and play solution provides a single inbox for agents to manage inbound customer calls and direct messages across WhatsApp, Facebook Messenger, Twitter, WeChat*, Apple Business Chat, email, web chat and SMS. Instead of using disparate tools to manage conversations, contact centers can manage their inbound queues efficiently and cost-effectively.

In an increasingly digital world, businesses need to expand beyond voice to improve customer experience. Local Measure’s omnichannel solution offers customers the convenience to digitally engage with businesses via leading messaging apps - without the complexity of adding more tools for the agent. Customers experience shorter wait times, real-time engagement and faster resolutions, all culminating in improved customer satisfaction scores.