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Join Audrey William, Principal Analyst of Ecosystm and Jonathan Barouch, CEO of Local Measure, as they discuss what most businesses miss when it comes to omnichannel strategy.
Setting up your contact center for the new reality
Much has changed in the past year when it comes to consumer behavior and business processes. If we weren't already working in the cloud, most of us can say we are now. How customers choose to connect with businesses is also changing, and an omnichannel strategy is about meeting customers where they are while streamlining your operations.
Join Audrey William, Principal Analyst of Ecosystm and Jonathan Barouch, CEO of Local Measure, as they discuss what most businesses miss when it comes to omnichannel strategy, as well as key insights from Ecosystm's global CX study.
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How customers choose to connect with businesses is changing, and an omnichannel strategy is about meeting customers where they are while streamlining your operations. Listen to Audrey William, Principal Analyst of Ecosystm and Jonathan Barouch, CEO of Local Measure, as they discuss what most businesses miss when they think of an omnichannel strategy, as well as key insights from Ecosystm's global CX study.
One of the foremost multi-disciplinary analysts in the APAC region, Audrey boasts an eclectic set of expertise, in segments as Future of Work, Unified Communications, Video and Collaboration, Contact Center, CX, Outsourcing and Conversational AI.
Jonathan Barouch is Founder and Chief Executive Officer of customer communications management platform Local Measure and is one of Australia’s respected tech sector entrepreneurs.
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