Setting up your contact center for the new reality
Much has changed in the past year when it comes to consumer behavior and business processes. If we weren't already working in the cloud, most of us can say we are now. How customers choose to connect with businesses is also changing, and an omnichannel strategy is about meeting customers where they are while streamlining your operations.
Join Audrey William, Principal Analyst of Ecosystm and Jonathan Barouch, CEO of Local Measure, as they discuss what most businesses miss when it comes to omnichannel strategy, as well as key insights from Ecosystm's global CX study.
- New channel adoption by contact centers from a global 2021 CX Study
- ROI of an omnichannel contact center
- Responding to demand for customer self-service
- Key differences between multi-channel operations and omnichannel
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