The True Cost of Not Running an Omnichannel Contact Center


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Join Audrey William, Principal Analyst of Ecosystm and Jonathan Barouch, CEO of Local Measure, as they discuss what most businesses miss when it comes to omnichannel strategy.

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Webinar topics for discussion:

Setting up your contact center for the new reality

Much has changed in the past year when it comes to consumer behavior and business processes. If we weren't already working in the cloud, most of us can say we are now. How customers choose to connect with businesses is also changing, and an omnichannel strategy is about meeting customers where they are while streamlining your operations.

Join Audrey William, Principal Analyst of Ecosystm and Jonathan Barouch, CEO of Local Measure, as they discuss what most businesses miss when it comes to omnichannel strategy, as well as key insights from Ecosystm's global CX study.

Hear about:

  • New channel adoption by contact centers from a global 2021 CX Study
  • ROI of an omnichannel contact center
  • Responding to demand for customer self-service
  • Key differences between multi-channel operations and omnichannel
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Featured Speakers

Audrey William, Principal Analyst, Ecosystm

One of the foremost multi-disciplinary analysts in the APAC region, Audrey boasts an eclectic set of expertise, in segments as Future of Work, Unified Communications, Video and Collaboration, Contact Center, CX, Outsourcing and Conversational AI.

Jonathan Barouch, CEO, Local Measure

Jonathan Barouch is Founder and Chief Executive Officer of customer communications management platform Local Measure and is one of Australia’s respected tech sector entrepreneurs.

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